iPad Email Help - Setting Up and Troubleshooting Mail

Setting Up Email Accounts

Setting up email accounts from the iPad is fairly easy. You just need to know all your email account information. You will need the email address, password, account type (POP,IMAP), incoming mail server (pop.example.com), outgoing mail server (smtp.examle.com) and the port number.

This information can be provided by your email service provider. If you don't already know the incoming and outgoing mail server information, it's usually faster to search on Google for the information than contacting your email service provider.

To add a email account tap Settings, tap "Mail, Contacts, Calendars," tap Add Account. then select the type of account you would like to add and enter all your email information.
Managing Emails Accounts

You can add multiple email accounts and once the email accounts are on the iPad it's easy to manage the accounts.

Stop using an Account:

Choose "Mail, Contacts, Calendars" choose an account, then turn Account off.

If an account is off, iPad doesn't display the account and doesn't send or check email from or sync other information with that account, until you turn it back on.

Delete an account from iPad

Choose "Mail, Contacts, Calendars" choose an account, then scroll down and tap Delete Account.

Deleting an account means you can no longer access the account on iPad. All email and the contacts, calendar, and bookmark information synced with the account are removed from iPad.

Delete Messages Automatically:

Choose "Mail, Contacts, Calendars" choose an account, then select advanced and then select Remove. The default is set on never. You can also choose from one day, one week or after one month.

Email Options

There are several options for you to customize you email app with, these options are accessible by going to settings,"Mail, Contacts, Calendars".

- Push emails or Fetch at intervals - Choose the number of messages shown on iPad (25, 50, 75, 100, 200) - Set how many lines of each message are previewed - Select a minimum font size - Set whether iPad shows To and Cc labels (To or Cc next to each message in a list indicates whether the message was sent directly to you or you received a copy) - Set whether iPad confirms that you want to delete a message - Set whether iPad automatically loads remote images - Set whether iPad sends you a copy of every message you send (Always Bcc Myself on or of) - Customize or remove signature to your messages - Set the default email account

Email Troubleshooting

Email Attachments Won't Open

The file type may not be supported. iPad supports the following types of email attachments:

.doc - Microsoft Word .docx - Microsoft Word (XML) .htm - Webpage .html - Webpage .key - Keynote .numbers - Numbers .pages - Pages .pdf - Preview, Adobe Acrobat .ppt - Microsoft PowerPoint .pptx - Microsoft PowerPoint (XML) .rtf - Rich Text Format .txt - Text .vcf - Contact Information .xls - Microsoft Excel .xlsx -Microsoft Excel (XML)

FAQ:

Why can't I receive emails from my iPad?

If you have just set up the account verify that all your email account information is correct. If you need any help with finding the information to enter contact your email provider. Here is what to ask them. Make sure you have a data connection (Wi-Fi or 3g). Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. If you use one or more computers to check the same email account, it may create a lock-out. For more information, go to this support page.

Why can't I send emails from my iPad?

After you have verified that all your email account information is correct, go to "Mail, Contacts, Calendars", tap on your email account, tap on the Outgoing Mail Server, tap on the Primary Server, enter your user name and password where it says Optional. Make sure you have a data connection (Wi-Fi or 3g). Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

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How to Reset Your iPad and Do Basic Troubleshooting

This article attempts to go over a few easy ways you can fix common iPad problems. Should your iPad be acting strangely or erratically, it's actually possible that a certain part within the unit may be the cause. If that's the case you might not have much choice but to ship your iPad returning to Apple for repairs. Thankfully, most glitches are short-lived and can be frequently repaired by making use of a number of the following methods:

Battery. Make certain your iPad is fully charged. More often than not, whenever your iPad isn't functioning correctly, we have found it is due to a fully drained battery. Recharge your battery by connecting your iPad to your personal computer or to your iPad dock. If it powers up and you see the battery logo, it's charging fine. (Please note: it can take up to a minute to see the Apple logo) Let the device charge for a few hours and it should be up and running again.

Restart your iPad (or soft reset). Restarting the iPad is possibly the most typical means to fix an iPad problem. What you are doing by restarting your iPad is reloading the whole system, which is often sufficient to resolve numerous issues. You restart your iPad by pressing and holding the Sleep/Wake button for a couple seconds, and soon you begin to see the Slide to Power Off screen. Drag the Slide to Power Off slider to the right to shut down your iPad. Any time the display screen goes entirely black, your iPad is completely turned off. To restart your iPad, press and hold the Sleep/Wake button until you see the Apple logo, and then let go of the button.

Reboot your iPad's hardware (or hard reset). When you restart your iPad by pressing and holding the Sleep/Wake button for a while, what you are truly doing is restarting the iPad system software. Should that not work the next step is to reboot the hardware when trying to fix your problem. To restart the hardware, which is also called a hard reset, press and hold the Sleep/Wake button and the Home button. Hold them both down for approximately 10 seconds until you sell the Apple logo on your iPad screen. Should you see the Apple logo, you successfully performed a hardware/hard reset.

Shut down a frozen application. If your iPad is frozen or stuck due to the fact an iPad app not working, you can typically get the iPad in working order by forcing the application to quit. Press and hold the Home button for about 5-10 seconds. Your iPad will return to the home screen after shutting down the buggy app.

Known Bugs. Check for iPad software updates. If Apple is aware of the issues you are having, they will release a software update to patch your problems.

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